Draft for legal review. This page is a starting draft. Text in [brackets] needs Sahast's details, and the whole page should be reviewed by a qualified legal adviser before the site goes live.
Who we are
Sahast Health Global ("Sahast", "we", "us") is the trading name of [Company legal name], licensed in the United Arab Emirates under trade licence [Trade licence number], with its registered office at [Registered office address, UAE]. In India, our services are supported by [Indian entity name and CIN], at 1st Floor, No. 22, Kothnur Dinne Main Road, JP Nagar 8th Phase, Bengaluru 560078.
This policy explains how we collect, use, share and protect your personal information when you use our website, contact us, or use our medical travel or pharmaceutical supply services.
Information we collect
We collect only the information we need to help you. Depending on how you use our services, this may include:
- Contact details: your name, phone or WhatsApp number, email address and country.
- Health information: medical reports, scans, test results, diagnoses and details of your treatment that you choose to share with us.
- Travel information: passport copies and travel dates, so we can arrange visa letters, flights and accommodation for you and anyone travelling with you.
- Business information: your company, role, product requirements and order details, if you contact us about pharmaceutical supply.
- Website information: basic technical data such as your browser, device and pages visited. [Analytics and cookie tools used, if any]
Health information is sensitive. We collect it only when you choose to send it to us, and we use it only to arrange your care.
How we use your information
- To reply to your enquiry and arrange your free online consultation.
- To share your reports with specialists and hospitals so they can review your case and prepare a treatment plan and cost estimate.
- To arrange visa invitation letters, travel, accommodation and support during your stay.
- To arrange follow-up after you return home, including sharing reports with your doctor if you ask us to.
- To prepare quotations, process orders and deliver products for business customers.
- To meet our legal and regulatory obligations.
- To improve our website and services.
We do not sell your personal information, and we do not use your health information for marketing.
Your consent
When you send us your medical reports or other health information, you consent to us using and sharing it as described in this policy, to arrange your care. You can withdraw your consent at any time by contacting us. If you withdraw consent, we may not be able to continue arranging your treatment.
If you share information about another person, such as a family member you are enquiring for, please make sure they agree to you doing so.
Who we share it with
We share your information only where it is needed to provide our services:
- Hospitals and specialists reviewing your case or providing your treatment, in the UAE or India.
- Travel and accommodation providers, such as hotels, transport and airport pickup services.
- Government authorities, when hospitals apply for visas or permits on your behalf.
- Service providers who help us run our business, such as messaging, email and website hosting. [List of key service providers]
- Authorities or courts, where the law requires it.
WhatsApp and email
Our website forms open WhatsApp with your message ready to send. Nothing is sent until you press send in WhatsApp. Messages sent through WhatsApp are also handled by WhatsApp under its own privacy policy. [Whether form details are also stored by Sahast, for example in a CRM]
International transfers
Because we arrange treatment across borders, your information may be transferred between the UAE, India and the country you live in. When we transfer information, we take reasonable steps to protect it and to share only what is needed.
How long we keep it
We keep your information only for as long as we need it to provide our services and meet our legal obligations. [Retention periods, for example medical reports and business records]
How we protect it
We use reasonable technical and organisational measures to protect your information, and we limit access to the people who need it to help you. No method of transfer or storage is completely secure, so please share only what is needed.
Your rights
Depending on the laws that apply to you, you may have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct or update it;
- ask us to delete it, where we no longer need it;
- withdraw your consent; and
- raise a concern with a data protection authority.
We aim to comply with applicable data protection laws, which may include the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and India's Digital Personal Data Protection Act, 2023. [Legal adviser to confirm applicable laws and any registrations]
Cookies
[Describe cookies and analytics used on the website, and how visitors can control them. If none are used, say so.]
Patients under 18
If a patient is under 18, a parent or legal guardian should contact us and share information on their behalf.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
For questions about this policy or your information, contact [Data protection contact name or role] at info@sahastglobal.org or +91 76765 10815.