Draft for legal review. This page is a starting draft. Text in [brackets] needs Sahast's details, and the whole page should be reviewed by a qualified legal adviser before the site goes live.
About these terms
These terms apply to your use of this website and to the services of Sahast Health Global, the trading name of Sahast Ventures LLC FZ, licensed in the United Arab Emirates under trade licence [Trade licence number]. By using the website or our services, you agree to these terms.
Our services
We offer two kinds of service:
- Medical travel: we help international patients arrange treatment at hospitals in the UAE and India, including specialist reviews, visa letters, travel, accommodation and follow-up.
- Pharmaceutical supply: we supply medicines, surgical supplies and active pharmaceutical ingredients to licensed hospitals, pharmacies, distributors and importers.
We are a medical travel facilitator. We do not provide medical treatment. Hospitals and doctors are independent of us and are responsible for your diagnosis, treatment and clinical care.
No medical advice
Information on this website is general guidance and is not medical advice. Please read our medical disclaimer. Always follow the advice of your treating doctors.
Treatment plans and estimates
Treatment plans, lengths of stay and cost estimates are based on the information available when they are prepared. They are estimates, not fixed quotes. Final treatment and costs are decided by the hospital and may change, for example if your condition or treatment changes.
Your responsibilities
- Give us complete and accurate information, including your medical history.
- Make sure you and your companions hold valid passports, visas and travel documents.
- Follow the hospital's rules and your doctors' instructions.
- Pay the hospital and other providers as agreed with them.
Fees and payment
[Explain Sahast's fees, if any, what they cover, and how patients pay hospitals and other providers.]
Changes and cancellations
[Explain how patients can change or cancel plans, and any charges from hospitals, airlines or hotels that may apply.]
Pharmaceutical supply
Prescription medicines and active pharmaceutical ingredients are supplied only to licensed buyers, in line with the rules of the destination country. Quotations, orders and deliveries are governed by our separate terms of sale. [Link to or summarise the terms of sale]
Product information on this website is for healthcare professionals and business buyers, and is not an offer to sell to the public.
Third-party services
Hospitals, airlines, hotels, transport providers and messaging services such as WhatsApp are run by third parties under their own terms. We are not responsible for their services, although we will help you raise any concerns.
Website content
The content on this website, including text, design and the Sahast Health Global name and logo, belongs to us or our licensors. You may view and share it for personal use, but you may not copy or reuse it for commercial purposes without our permission. Photographs marked as stock images are used under licence.
Limitation of liability
[Limitation of liability clause, to be drafted by a legal adviser for UAE and Indian law.]
Governing law
These terms are governed by the laws of [Emirate], United Arab Emirates, and the courts of [Emirate] have jurisdiction, unless your local law says otherwise. [Legal adviser to confirm]
Changes to these terms
We may update these terms from time to time. The latest version is always on this page, with the date it was last updated.
Contact us
For questions about these terms, contact us at info@sahastglobal.com or +971 58 518 6875.